Certificate Program in Wine Sales and Service
A Certificate Program in Wine Sales and Service is being offered by Brock University, Cool Climate Oenology and Viticulture Institute. "Excellence in Sales and Service" (OEVI 0N04) is 9 weekly classes starting Wednesday, March 21, 2007.
Evenings 7:00 p.m. to 10:00 p.m.
Inniskillin Hall, Brock University
Instructor: David Hulley
Registration Fee: $175
Deadline March 14, 2007
Contact Barb Tatarnic, 905-688-5550 ex. 4652, firstname.lastname@example.org
This course provides the latest insights into wine consumer behaviour, dimensions of superior customer service and positive customer conflict resolution. The course will highlight the value of genuine experience and relationship selling. The course is taught in a comfortable Socratic style, and the individual evaluations for certificate are done constantly without the normal use of traditional assignments and tests.
LCBO Staff: This course has been approved under CEFAP for funding.